Frequently Asked Questions
If my regular support worker is unavailable, what is your process for finding a suitable replacement who understands my specific needs?
We maintain detailed participant profiles and will only offer a replacement worker who has been briefed on your plan, goals, and preferences to ensure consistency of care.
Can "Assist Travel/Transport" be used for support worker travel time to my location before accompanying me to an appointment?
Yes, the NDIS can fund the total time a support worker is engaged, including their travel to your home to commence providing transport assistance.
How does "Development of Life Skills" differ from you doing a task for me under "Household Tasks"?
Life Skills focuses on teaching you how to perform the task yourself (e.g., cooking a meal), whereas Household Tasks involves our worker completing the chore for you (e.g., cleaning the kitchen).
For "Group/Centre Activities," can I suggest a new community group or class I'd like to join, and will you help me register and attend?
Absolutely. We encourage you to lead your social participation. We will assist with research, registration, and provide support to help you attend and engage with the new group.
What is the key difference between "Daily Tasks/Shared Living" and simply having a support worker visit my home?
This support focuses specifically on building skills for harmonious cohabitation, like creating shared chore rosters or managing household bills, not just completing the tasks themselves.
Can "Community Nursing Care" be provided in coordination with my existing NDIS therapy goals, like improving mobility?
Yes, our nurses can work alongside your physiotherapist or OT to implement therapy recommendations at home, such as supporting safe mobility and exercise programs.
If I need to cancel a scheduled transport service at the last minute, what is your policy?
We have a fair cancellation policy, typically requiring a few hours' notice. Cancellations with less notice may incur a fee as per NDIS guidelines, as the time was reserved for you.
How do you ensure support workers assisting with "Assist Personal Activities" are trained in my specific needs, such as using a hoist?
All our workers receive competency-based training for specific clinical tasks like hoist use, and we confirm their proficiency before they provide any personal care.
Can "Participate in Community" funding be used to support me in volunteering at a local organisation?
Yes, supporting you to find and maintain a volunteer role is an excellent way to build skills, confidence, and community connections, which aligns with this support category.
If I have a positive behaviour support plan, how is this integrated into the support I receive for "Daily Tasks/Shared Living"?
Our team is trained to understand and implement all aspects of your behaviour support plan to ensure a consistent, positive, and proactive environment.
For "Household Tasks," am I responsible for providing the cleaning equipment and products, or will your support worker bring them?
Our workers will use your existing household cleaning equipment and products to ensure familiarity and comfort in your own home.
Can "Development of Life Skills" include support to manage my NDIS plan, such as tracking budgets and preparing for reviews?
Yes, we can help you build the skills to understand your plan, monitor your funding, and effectively prepare for your plan review meetings.
What safety measures are in place for "Assist Travel/Transport" when using my own vehicle?
We ensure our support workers are covered by our comprehensive insurance when they are driving your vehicle for NDIS-related purposes.
If I receive "Community Nursing Care" for a complex wound, how do you communicate updates to my GP or specialist?
With your consent, our nurses can provide formal clinical progress reports to your treating doctors to ensure seamless healthcare management.
Can I combine support categories in a single visit, for example, "Life Skills" at the shops followed by "Assist Personal Activities" at home?
Yes, your supports are flexible. We can schedule combined sessions that efficiently address multiple goals, as detailed in your service agreement.